Mission
Know what you're buying. That's our starting point.
You can only make a sound decision if you really understand a product or service. As a financial service provider, it is our responsibility to make sure that our customers know what they are buying.
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Appreciation
Feedback from our customers is our inspiration.
The true test of the services we provide is the opinion of our customers. Not only at the level of the organisation, but also in the evaluation of our employees. At the end of the day, customer satisfaction is key to the remuneration of management and staff.
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Operations
We understand our customers because we’re customers ourselves.
A CEO is a customer too. Like everyone else, he wants to be able to withdraw money without any fuss. Without small print and without uncertainty. We are the financial services provider that wants to make finance easy.
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Downloads shareholders meeting
25 April 2012
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Governance structure
Clear
SNS REAAL has a clear governance structure.
This structure stimulates cooperation between the business units, ensures good-quality decision-making and reinforces our risk management.
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Annual Report 2011
Also in PDF format
SNS REAAL’s integrated Annual Report 2011 is online now. It is also available in PDF format.
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A look back
Ronald Latenstein, CEO, looks back at 2011
What does Ronald Latenstein, Chairman of the Executive Board, think of 2011? What is his personal vision? Read all about it in the foreword of the integrated online Annual Report 2011.
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Annual Report 2011
One integrated online report
We have combined our financial annual report and corporate responsibility annual report into one online annual report.
This year, we have an integrated annual report: financial and corporate responsibility reporting merged in a single report. For us, this is a very logical thing to do because corporate responsibility lies at the heart of SNS REAAL, as it has been since its establishment 200 years ago. Corporate responsibility is not something we do on the side; it is embedded in our business.
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Shareholders meeting
25 April
SNS REAAL held its General Meeting of Shareholders on Wednesday 25 April 2012 in Utrecht, the Netherlands.